Frequently Asked Questions

Everything you need to know about booking, payments, cancellations, and more.

All reservations with Coastline Paradises are made securely through Airbnb.com or Booking.com. Choose your desired property, select your dates, and complete your booking directly on the platform. For any questions or further details, feel free to contact us directly.

Our cancellation terms depend on the selected rate and booking method:

  • Standard Rate: Guests may cancel free of charge up to 10 days before check-in.
  • Cancellations made within 10 days of arrival will be charged one night’s stay.
  • Promotional Rate: Guests receive a discounted rate, but all bookings are final and non-refundable once confirmed.
  • Airbnb.com / Booking.com Bookings: Cancellations and refunds are handled directly by the platform according to the policy displayed at the time of booking.

All cancellation and refund requests follow the timelines and rules outlined in our Cancellation Policy.

Refunds are initiated within 1–3 business days after approval and typically appear in the guest’s account within 5–10 business days, depending on the bank.

Refunds are always processed to the original payment method used for booking and are subject to the cancellation policy in place at the time of reservation.

A cleaning fee applies to each booking and is clearly displayed before checkout.
Some properties may also require a refundable security deposit equal to one night’s stay, refunded within 1–3 business days after inspection.
Unauthorized late check-outs may incur a $300 fee, and noise violations after 10:00 PM may result in a $500 fine.

The accepted methods of payment are always displayed on each property page at the time of booking.
We accept major credit and debit cards, as well as bank transfers, processed securely through Airbnb.com, Booking.com, or Stripe.

Check-in: 4:00 PM
Check-out: 12:00 PM

Late check-outs must be approved in advance and may incur a $300 fee to ensure proper cleaning and preparation for the next guest.

Your check-in instructions, including property access codes, parking details, and Wi-Fi information, will be sent 3 days before your arrival via email and through your booking platform messages.

We provide 24/7 guest support.
If you experience any issue, contact our maintenance hotline listed in your check-in instructions or email support@coastlineparadises.com
Our team will assist promptly.

Most properties include free on-site parking.
Availability and the number of spaces vary by property, so please review your specific listing for details.

Yes. All properties include high-speed Wi-Fi.
Network details are provided in your check-in instructions before arrival.

Yes. Each stay includes fresh bed linens, towels, and basic toiletries such as soap, shampoo, and toilet paper.

To respect the privacy of our current guests, property viewings before booking are not available.
However, each listing features accurate photos, detailed descriptions, and verified guest reviews to help you book with confidence.

Our pet policy varies by property. Some properties are pet-friendly, while others may have restrictions. Please check the individual listing for details.

Yes. The following restrictions apply to all properties:

  • No smoking indoors
  • No parties or unauthorized gatherings
  • Quiet hours after 10:00 PM

Guests must respect the property and neighborhood. Violations may result in fines or immediate termination of stay without refund.

We provide short-term luxury property management across California, including:

  • Property listing & marketing
  • Guest communication & support
  • Cleaning, inspection, and maintenance coordination
  • Owner payout & reporting services
  • Compliance with local and state short-term rental regulations

No. Coastline Paradises manages short-term stays only, with a maximum rental period of 90 days per reservation, in compliance with local laws.

We conduct regular inspections and preventive maintenance.
All cleaning and repairs are performed by licensed contractors, and emergency maintenance is available 24/7.

Our team provides round-the-clock guest support from booking to check-out.
Guests also receive digital check-in guides and local recommendations to enhance their stay.

We ensure that all managed properties fully comply with state, local, and federal short-term rental regulations, including safety standards, tax collection, and permits.
We also provide owners with updates on relevant changes in rental laws.

If you are a property owner interested in our management services,
please contact us: support@coastlineparadises.com

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