Terms and Conditions
We believe in transparency, read our terms to stay informed.
Terms and Conditions
By requesting to book one of the properties managed by Coastline Paradises LLC, you agree to the terms and conditions outlined in this Rental Agreement. These terms are designed to ensure a safe, fair, and enjoyable experience for all guests and property owners.
1. Booking and Fees
A. Booking
- All reservations must be made through authorized online travel agencies, specifically Airbnb.com or Booking.com.
- Direct website bookings are not available; our website serves only for informational purposes, inquiries, and customer support.
- All listings, pricing, and availability are managed through a professional channel manager integrated with Stripe to ensure secure payment processing, synchronization, and refund handling.
B. Fees
- A cleaning fee of $300 applies to each stay.
- Some properties may require a refundable damage deposit equal to one night’s stay, which will be clearly stated on the listing.
- Any applicable taxes, surcharges, or platform fees are displayed during checkout on the booking platform.
2. Payment, Cancellation, and Refund Policy
All payment and cancellation policies are displayed on each property listing and are managed in accordance with the terms of Airbnb.com, Booking.com, and Coastline Paradises LLC.
A. Platform Payments (Airbnb.com / Booking.com)
- Guests complete full payment at the time of booking directly through the platform.
- The booking platform holds the payment securely until check-out, after which the payout is released to Coastline Paradises.
- An additional 10% platform fee is automatically applied by the platform for handling payments, providing booking protection, and managing customer service.
- Guests may cancel free of charge up to 10 days before check-in.
- Cancellations made within 10 days of check-in are non-refundable.
- Refunds are handled directly by Airbnb or Booking.com according to their timelines and policies.
This payment option ensures full protection under the platform’s verified booking system.
B. Host Payment Option (via Stripe)
- Guests may choose to pay directly to Coastline Paradises through a secure Stripe payment link while communication remains within the official Airbnb or Booking.com message system.
- This option is fully compliant with both platforms’ policies and remains covered by their guest protection standards.
- Guests can complete payments by credit or debit card or bank transfer and receive an automatic invoice and payment receipt once processed.
- Guests selecting this payment option receive lower rates, as there are no booking platform fees applied for handling the payment.
C. Rate Plans
1. Standard Rate
- Guests receive approximately a 10% discount compared to booking platform prices.
- A deposit equal to one night’s stay is required within 72 hours after booking to secure the reservation.
- The remaining balance is due at check-in.
- Guests may cancel free of charge up to 10 days before check-in.
- Cancellations made within 10 days of check-in will incur a charge equal to one night’s stay.
This plan offers flexibility and lower pricing for guests who prefer refundable bookings.
2. Promotional Rate
- Guests receive up to a 25% discount compared to the Standard Rate.
- Full payment is required within 72 hours of booking to confirm the reservation.
- Guests may cancel their reservation at any time prior to the check-in date.
- For cancellations made more than 10 days before check-in, a cancellation fee equal to one night’s stay will apply.
- Cancellations made within 10 days of the check-in date are non-refundable.
- In exceptional cases, Coastline Paradises may offer a one-time courtesy date change (based on availability) without issuing a refund.
This policy offers lower prices in exchange for a firm commitment to the stay.
D. Refund Processing
- Refunds are initiated within 1 to 3 business days after approval.
- Funds usually appear in the guest’s account within 5 to 10 business days, depending on their bank.
- All refunds are issued to the original payment method used for booking.
Guests are encouraged to review the Cancellation Policy before finalizing their reservation.
3. Check-In and Check-Out
- Check-In: 4:00 PM
- Check-Out: 12:00 PM
- Late Check-Out: Unauthorized late departures that prevent cleaning staff from accessing the property will incur a $300 fee.
- Self Check-In: Guests will receive instructions, a digital welcome book, and emergency contact details via email three (3) days before arrival.
4. Property Use and Restrictions
- No Smoking: Smoking is prohibited in all properties. A $500 fine applies for violations.
- No Parties or Events: Parties, gatherings, or commercial events are not permitted without prior written approval.
- Noise: Noise levels must remain reasonable, particularly after 10:00 PM.
- Respect for Property: Guests must use the property responsibly and ensure it remains in good condition for future guests.
Violations may result in immediate eviction without refund.
5. Repairs, Maintenance, and Access
- Repairs: Coastline Paradises will arrange repairs as soon as possible after notification. Authorized maintenance personnel may enter the property during reasonable hours to perform necessary work.
- Refunds for Repairs: No refunds or rebates are provided for time required to complete maintenance or repairs.
- Access Rights: Company representatives or licensed professionals may enter the property for maintenance, inspection, or safety purposes when necessary.
6. Personal Items and Additional Policies
- Personal Items: Lost or forgotten items can be returned upon request at the guest’s expense. Additional shipping or handling fees may apply.
- Professional Photography or Videography: Not permitted without prior written authorization.
- Noise Violations: Excessive noise or disruption after 10:00 PM may result in a $500 fine or immediate eviction.
- Additional Charges: Rates do not include daily maid service, gratuities, car rental, food, beverages, or excessive cleaning fees (e.g., upholstery or carpet shampooing).
7. Limitation of Liability
Coastline Paradises is not responsible for any loss, expense, damage, or injury resulting from:
- Delays, rescheduling, or cancellations beyond our control.
- Acts of nature, power outages, or weather-related issues.
- Injuries, accidents, or property damage resulting from negligence or misuse of facilities or equipment.
Guests assume all risks associated with such activities. In the event of disruption, Coastline Paradises will make every reasonable effort to provide comparable accommodations or solutions.
8. Condition of Rental
Guests must return the property in the same condition as upon check-in, with normal wear and tear excepted. Coastline Paradises or its authorized representatives may enter the property to inspect, perform repairs, or ensure compliance with safety standards. Guests are required to report any damage, fire, or incident immediately.
9. Privacy Policy
- Personal Information: Collected solely for processing reservations and providing property management services.
- Data Security: Reasonable measures are taken to protect personal data from unauthorized access or misuse.
- Use of Information: Information is used only for operational purposes and never shared with third parties without consent.
10. Governing Law
These Terms and Conditions are governed by the laws of the State of California. Any disputes or proceedings arising from these terms will be resolved in the county where the property is located.
11. Policy Changes
Coastline Paradises LLC reserves the right to modify these Terms and Conditions at any time. Guests will be notified of any significant changes in advance. By booking with Coastline Paradises LLC, you agree to adhere to these Terms and Conditions.
12. Contact Us
Coastline Paradises LLC
📍650 E Hospitality Ln, San Bernardino, CA 92408
📧 support@coastlineparadises.com
📞 +1 333 333-3333
🌐 https://coastlineparadises.com/
📍650 E Hospitality Ln, San Bernardino, CA 92408
📧 support@coastlineparadises.com
📞 +1 333 333-3333
🌐 https://coastlineparadises.com/
By booking with Coastline Paradises , you acknowledge that you have read and agree to these Terms and Conditions. We thank you for choosing us and look forward to providing you with an exceptional stay.